Welcome to Borcelle Store’s FAQ section! We’re here to help you navigate your shopping experience with ease. Below you’ll find answers to the most common questions about our products, shipping, returns, and more.

📦 Shipping & Delivery

How long does shipping take?
We offer two shipping options:
• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
• Free Shipping: 15-25 business days via EMS (for orders over $50)
Please note: All orders require 1-2 business days for processing before shipping.
Do you ship worldwide?
Yes! We ship globally from our Chicago headquarters. However, we currently cannot ship to certain parts of Asia and some remote regions due to carrier restrictions.
Can I track my order?
Absolutely! Both shipping options include package tracking. You’ll receive tracking information once your order ships.
Why is my delivery taking longer than expected?
Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays. During holiday seasons, please allow additional time for delivery.

🛍️ Products & Collections

What types of products do you offer?
We specialize in stylish and protective accessories including: • Artistic phone cases (Apple, Samsung, iPad)
• Waterproof and shockproof cases
• Bluetooth accessories and Airpods cases
• Sports accessories and running gear
• Kawaii designs and MagSafe-compatible accessories
• External batteries and insulated bottles
Are your waterproof cases really waterproof?
Yes! Our waterproof cases undergo rigorous testing to ensure your devices stay protected. Look for our “Coque Etanche” collection for certified waterproof protection.
Do you have MagSafe-compatible cases?
Absolutely! Many of our Apple cases are MagSafe-compatible while maintaining our signature artistic designs and protective qualities.

💳 Payments & Orders

What payment methods do you accept?
We accept all major payment methods for your convenience:
• Visa
• MasterCard
• JCB
• PayPal
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at [email protected] if you need to make changes.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information and never store your complete payment details on our servers.

🔄 Returns & Exchanges

What is your return policy?
We stand behind our products! You can return items within 15 days of receipt. Please contact our customer service team to initiate a return.
How do I start a return?
Simply email us at [email protected] with your order number and reason for return. Our team will guide you through the process.
Are there any items that cannot be returned?
For hygiene reasons, some personal items like earbuds may have restrictions. Please contact us for specific product return information.

🌍 About Borcelle Store

Where is Borcelle Store located?
We’re based in Chicago, US, but serve customers worldwide! Our address is:
729 Kembery Drive, Chicago, US 60605
What makes Borcelle Store unique?
We combine artistic design with superior protection. Our products aren’t just accessories – they’re expressions of personal style that keep your devices safe in any environment.

Still Have Questions?

Our friendly customer service team is always here to help! Reach out to us at:

Email: [email protected]

We typically respond within 24 hours and are dedicated to making your Borcelle Store experience exceptional!